Please read on for Frequently Asked Questions:

How soon will I receive my products?

Many variables are involved in this question, but in most cases about 3-10 business days from date of order.

When will my order be processed?

All orders are screened and pre-processed within one business day. Orders that can be filled with inventory in our warehouse will be processed and shipped within 2 business days. Any orders requiring additional stock from the manufacturer may be delayed in processing and shipping for up to 5 business days.

Can I check my order status?

Yes, click on "track your order" at the top of any page and enter your order number.

Once my order has been shipped, how long until I receive it?

This is dependent on where you live. All orders are shipped via USPS or UPS Ground Shipping and originate from our warehouse with zip code 45822.

How can I cancel my order?

PLEASE BE ADVISED: You may NOT cancel your order after you have received your shipping notification from DieCutParadise.com at the email address you provided during checkout. If you have already received your shipping notification, you must instead follow the return policy outlined below.

If you wish to cancel your order and you have not yet received notification of your shipment, please fill out the order cancellation form. Click below to go to the form.

Order Cancellation Form

Can I return my order if I change my mind?

Yes. Any items may be returned at your own shipping expense. Any returned items will be subject to a 20% restocking fee. In order to get credit for your returned items, they must be in original, unopened packaging. Due to the nature of the product, we cannot accept any returns on items if they have been opened and appear to be used. If we receive any item that appears to have been opened, we will contact you and you will have the option to have the item shipped back to you at your expense. If item is in unopened condition, your payment will be refunded back to your original payment method (excluding your original shipping charges and the restocking fee).

Returns will not be accepted without a Return Authorization Number first. To obtain a Return Authorization Number, you must fill out the Return Request form. After we have received your request, you will be contacted via email within 2 business days. You will be assigned a Return Authorization Number and you will receive instructions to ship your item(s) back to DieCutParadise.com.

Please click below to go to the Return Request form:

Return Request Form

What if my product is defective?

Please contact the manufacturer QuicKutz, Inc. directly if you would like to return any defective items. QuicKutz, Inc. does offer limited warranties on the QuicKutz products it manufactures. Please see the very bottom of this page for warranty details provided by QuicKutz, Inc.

Do you ship internationally?

Currently you can only purchase online and enter your shipping address if you live within the 50 United States or the District of Columbia. If you have a US Military Address, live in any other US Territory or any other international location, please submit a request for a shipping quote and you will be able to make your purchase through PayPal or with a credit card over the phone. Please see the shipping page at left for more details.

Will my QuicKutz Silhouette work overseas?

Yes! However, you will need a voltage converter and an outlet adapter to protect the electrical components of the machine. The QuicKutz Silhouette was manufactured to work in US outlets at 120 Volts and 60 Hertz. Most other international locations use electricity at upwards of 220 Volts. You may also require an outlet adapter. The US uses a "flat blade" plug which will not fit into most international outlets.

Most electronics stores and department stores carry a 2-in-1 voltage converter/outlet adapter for a relatively nominal price (usually less than $20 USD). Please be sure to buy a good quality converter/adapter and ask your salesperson for assistance if you're not sure which to purchase. If you do not use the appropriate conversion equipment, you will most likely ruin the electrical circuits in the QuicKutz Silhouette.

Can I get the same deals and prices at your physical retail location?

No. While DieCutParadise.com is a division of My Scrapbook Paradise, LLC in Celina, Ohio, they are not the same company and do not offer the same deals and prices. Please be aware that any offer or special that is valid in the online store is NOT valid at the physical location. Accordingly, any special, sale, deal or discount presented at the physical location is NOT valid in the online store. We strive to offer the best customer service and prices both online and in-store.

If you find a better deal or special online, you are still welcome to pay online and choose the in-store pickup option, thus avoiding any shipping fees and allowing you to arrange pick-up of your items at our Celina, Ohio location. To guarantee the online price or special, all items must be paid for through the online store, as it is a seperate entity from My Scrapbook Paradise. Please note that when you pick up your pre-paid purchases, you may not use any in-store sales, discounts, gift cards or pink cards, nor will you accumulate any rewards for your purchase such as pink card marks or other promotional rewards.

Still have questions?

Do you still have questions? Please use the contact form on the Contact Us page to instantly send us an email message.

The following warranty information is furnished by QuicKutz, Inc. via the www.quickutz.com website.

Limited Warranty

Limited One-Year Warranty on Hand Tool

QuicKutz offers a limited one-year warranty on its hand tool. If a defect in the tool appears at any time during the first year after purchase, QuicKutz will repair or replace (at its option) the tool at no cost to you beyond the cost of shipping the defective tool to us.

Limited Two-Year Warranty on Dies

QuicKutz offers a limited two-year warranty on its cutting dies and embossing dies. If a defect in a cutting die or embossing die appears at any time during the first two (2) years after purchase, QuicKutz will replace the die at no cost to you beyond the cost of shipping the defective die to us.

Who Makes this Warranty

This warranty is made by QuicKutz, Inc., 1365 West 1250 South, Suite 100, Orem, Utah 84058.

Who is Covered

This warranty extends only to the original purchaser of the product. This warranty is intended for natural persons only and does not extend to any corporation, limited liability company, or commercial entity.

Owner Registration Card

If a registration card is included with the product, this warranty is conditioned upon your return of the properly completed registration card within sixty (60) days after the date of purchase.

Purchase Receipt

Ordinarily, you must retain your original purchase receipt in order to obtain warranty service. QuicKutz may require that you submit a copy of your receipt at the time you request warranty service.

What is Covered

This warranty covers manufacturing defects. During the first year after purchase, this warranty covers parts, labor, and the cost of shipping the repaired (or replacement) product from QuicKutz to you. After the first year, this warranty covers parts and the cost of shipping the repaired (or replacement) product from QuicKutz to you, but you may be charged a small fee for QuicKutz’s labor and handling costs.

Where and How to Obtain Warranty Service

You can obtain warranty service from QuicKutz at the address indicated below or from any authorized QuicKutz service center. It is your responsibility to deliver or ship the defective product to us (or to the authorized service center) at your expense, together with a copy of your receipt showing date of purchase and a description of the claimed defect, prior to the expiration of the warranty period. QuicKutz may accept a written affirmation of purchase in lieu of a purchase receipt in appropriate circumstances. To obtain information regarding the location of authorized QuicKutz service centers, labor and handling charges (for warranty service requested more than one year after date of purchase), or other information regarding this warranty, you may contact us by mail, e-mail, fax, or phone:

QuicKutz, Inc. General Information
1365 West 1250 South, Suite 100 info@quickutz.com
Orem, Utah 84058
801-765-1144 phone Customer Support
801-765-1199 fax customerservice@quickutz.com
888-702-1146 toll free

Exceptions and Exclusions

This warranty does not include damage or defects resulting from misuse, accident, or any other causes following your purchase of the product.

Use of any portion of the QuicKutz® Personal Die Cutting System with any other system voids this warranty. Commercial use of any QuicKutz product voids this warranty.

TO THE GREATEST EXTENT PERMITTED BY LAW, THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

THE SOLE REMEDIES AFFORDED UNDER THIS WARRANTY ARE REPAIR, REPLACEMENT, OR, IF REPAIR OR REPLACEMENT IS NOT COMMERCIALLY PRACTICABLE OR CANNOT BE TIMELY MADE, A REFUND OF THE PURCHASE PRICE. IN NO EVENT SHALL THE LIABILITY OF QUICKUTZ RELATED TO ANY PRODUCT EXCEED THE PURCHASE PRICE OF THE PRODUCT.

YOUR USE OF QUICKUTZ PRODUCTS IS AT YOUR SOLE RISK. QUICKUTZ SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR CONSEQUENTIAL, INDIRECT, SPECIAL, OR INCIDENTAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE USE OF ANY QUICKUTZ PRODUCT. (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.)

Other Legal Rights

This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

LIFETIME SERVICE COMMITMENT

Under normal use, the QuicKutz hand tool, cutting dies, and embossing dies should last a lifetime. Even after the limited warranty expires, you (the original purchaser) may contact us regarding any manufacturing defects in a QuicKutz hand tool, cutting die, or embossing die, and we will repair or replace the defective product at a cost to you that is substantially less than purchasing a new one, so long as QuicKutz continues to offer the product for sale in the marketplace. If we can’t repair or replace a defective product that you have purchased (e.g., because it has been discontinued), we will do our best to offer an acceptable substitute.